Answer customers faster and build stronger relationships
MailTank gives you the edge
MailTank’s features are designed around 4 principles: ease of use, improved efficiency, collaboration, and organization, making it the fastest way to answer customer email.
Ease of use.
In a number of ways, MailTank works a lot like the email clients you have been using since you sent your first message. This is one reason MailTank is easy to learn and fast to use.
- Read, write, reply, forward and redirect email just like you are used to.
- Send and receive attachments
- CC messages to multiple addresses
- BCC all outgoing messages for each team for oversight or archive.
- Localized in 5 languages (English, Japanese, Portuguese, German, Spanish and French), customizable per user.
- Quote reply text in line if desired
- Individual user customizable signature
- Configurable Plain text or HTML Email formatting
Improved efficiency.
Work faster with several built-in aids that perform repetitive steps so you don’t have to. With MailTank no typing is necessary to answer email.
- Use templates to answer frequent questions
- Customize your templates with macros for up to 15 different data points like First name, last name, issue number, date etc.
- Use Quick Reply to answer email without typing
- Use Rapid Reply to answer many messages at once using rapid reply
- Queue driven interface collects email from several different email addresses in a single place for teams to answer
- Color coded message threading for easy management
- Dynamic team email addresses allow on-fly-team creation
- Type2Find Template selection speeds replies
- URL for public access to the issue submission form via a web browser
- Auto responder with up to 2000 character message for each team
- Public message submission with embedded form for websites, publicly accessible form at Mailtank.com, and optional Web Reply link in embedded in replies.
- System-wide accessible help documentation
- Time zone settings customizable per user
- Web and Mobile device friendly interfaces
- Full-text search index for all message received
- Contacts REST API for remote management and syncing
- Share links for quick access to external or internal resources with each team
- Send SMS messages to mobile phones
Collaborate.
Working together gets work done faster. MailTank organizes messages for groups of people so work flows smoothly out of your businesses to your customers.
- Team-based email management
- Assign messages to people inside your business
- Assigned message notification for users not logged in
- Transfer messages between teams
- Escalate messages for help inside or outside of your business
- Per user access privileges grant access to teams, queues, email actions, message and template management
- Training Mode
- Outgoing email trailer for branding, customizable for each team.
Organize.
Tracking down information can consume valuable time so the MailTank uses several different techniques to make finding information fast and easy. MailTank keeps all of the knoweldge your business develops inside your business so you can benefit from it.
- Comments and notes per message
- System wide contact database
- Import and export contact information
- Messages from customers become part of their contact record
- Incoming messages stamped with relative and actual date and time information.
- Archival of all incoming email and outgoing replies
- Manager-level queue management and overview per user or team
- Extensive statistics reporting, including contacts, messages, replies per user, team or overall
- Tagging provided flexible organization for Messages
- Green color coding for messages
- Red color coding for replies
- RSS feed of messages and replies
- Referral system tracks accounts referred by customers
- Message thread using optional ticket ids or standard email headers
New! 
White paper discussing the benefits of MailTank.
What do customers say?
La Retro Boutique
I chose Mailtank over some of the large companies such as SalesForce and Talisma.
FunctionalHandstrength.com
…less than two months after implementing MailTank in my business, we are experiencing record sales in what are supposed to be the slowest months of the year.
Ecocert-QAI Japan Ltd.
This is brilliant. MailTank has changed our business. It changes it in a way that makes it easier to manage email.
Koodos.com
Our experience has been excellent.
Prayer for the Nations
MailTank is so easy to use, very intuitive and very reliable. I have to say the support from the MailTank team is equally as impressive!
Red Logistics
..with MailTank we have recovered our sanity and our customers could not be happier. Our response times have dropped dramatically and we always know what is going on.
HobbyLink Japan
We’ve been very happy with the level of service and the responsiveness of the MacTank development team.
CosmetiCredit
The system has worked flawlessly. Most valuable about MailTank is its ease of use, performance and its core function of tracking.