MailTank 4 is coming!

Hola!

Recently a few related things fell into place and produced an extremely vibrant vision here at MailTank central, so we felt it important to issue a breaking State of the Tank message!

So far this year, we have had a fantastic experience working with customers, mastering technical challenges that result from steadily increasing the flow of email through MailTank, and collaborating with you folks to forge cool new ways to improve how we all work with our customers.

We felt things were beginning to simmer when we blew past a million messages early this year, and if things keep cooking the way they are, we are looking at 2 possibly 3 million messages by the time we wrap up 2008.

And all those messages have taught us a lot about what worked, what kind of worked, and what exploded in big fiery chunks.

A number of improvements deployed along the way - including the new Queue structure which handles 10,000 messages as easily as 100, multiple message transfers, full conversation view in the contact record, assigned message notice at login, keyboard shortcuts for common actions, sticky searches in the message archive, an improved settings section, about 200 under-the-hood performance upgrades that make the Tank just crank, and the brand spanking new VirtualPBX ACD queue integration so groups can do with phone calls what MailTank does with email.

Now, a lot of companies would look at that short list, congratulate themselves, lock programming until 2009, and jack the price content with the sense that they have done enough for you.

But we see your work blooming. We see your businesses continuing to grow and change in organic, sometimes dramatic ways, and we believe that every time your business needs to take a step forward we should too.

So we have no plans for stopping where the other guys would chose to.

Which brings us to the visions appearing to us as we test the mind expanding new version coming THIS summer, when we rollout MailTank 4.

MailTank 4 will mark a complete redesign of the user interface and the addition of several significant new features - some requested, some we dreamed up while communicating with customers - all of which aim to improve your experience. THIS summer.

Contact revolution!

MailTank’s current interface is an excellent evolution of our internal messaging environment from a few years ago. Without a doubt it grew through many iterations, and could very nicely keep on trucking for years to come, but there are some places where light shines through. And that caught our attention.

So, we started over - focused on the heart of our workflow - and produced a new interface that communicates much more information with much less noise. Now you get right to the heart of the conversation faster with more tools to provide the answer.

We revised and polished the language used inside the new interface to provide the clarity and consistency of stalwart e-mail systems so MailTank remains easy to learn and use.

In MailTank 4, contacts take the stage in a more important visual role. E-mail can now be coupled to the contact who sent it throughout the interface. This new shift makes a huge difference in how we approach our work day and actually lays the underpinnings for some very powerful message handling techniques to help you get answers out to customers like lightening with even more personal service.

Sweet.

The shift to contact focus let us add a slick new layer to MailTank: Cases.

Cases let MailTank act like message centric CRM for a sales team, bug tracking software for an application developer, a help desk solution for a customer service team, or all three at once if your business needs it. And all of it is headed your way. THIS summer.

Arigato. Ashoge. Gracias. Xie xie. Thanks.

So this is where we get to say thank you. Because of you, we get to follow our passion. Because of you, we get to keep working. Because of you, we get to try to give something back to the world even if its just email.

We love to hear from you - it helps us stay connected to the things we love the most about what we do. Please, please keep the feedback coming, so we can continue to grow along side your businesses and help you help your customers.

Standing by,

Christian