What is MailTank?

MailTank is a complete solution for handling customer email quickly and effectively. With no cost to start, no software required, and no changes to your domain settings most businesses are up and running in a day.

When customer email arrives in MailTank everyone working can see that it is waiting for an answer. When someone answers a customer, everyone working can see that the customer has been helped and can focus on helping another.

As it is used, MailTank builds a secure, searchable archive of every email coming in to and going out of your business. It provides a second ‘layer’ of spam and virus protection so your communication history is always safe and clean.

How does it work?

Just forward email from your server to ours, where it will flow into the private, bottomless mailboxes inside your MailTank. There is no limit to the amount of email you can send or receive, no limit to your contacts either. Once email is inside MailTank, your teams have access to tools like Template answers to frequent questions, RapidReply to several messages at once, and Cases that help track projects. You stay organized and answer much more email in much less time.

MailTank’s built in workflow guides people through the course of their pending email, organizing messages sent in to several different email addresses with ease, in a clear and concise order, so you can tell with a glance who has been waiting and for how long. MailTank keeps your brand in a prominent position, displaying your domain to your customers at all times. While anyone can answer any customer at any time with MailTank, nobody can interrupt anyone else, so your customers get one personalized response to their question.

Who uses MailTank?

MailTank can help any type of business manage email and build better relationships.

• Fulfillment companies
• E-commerce web sites
• Nonprofit organizations
• Independent software vendors
• Direct sales organizations

If your business relies on e-mail, then you need MailTank.

MailTank gives you the edge

• Answer several emails at once without typing.
• Use rules to be notified when important email arrives
• Automatically follow up with customers by using MailTank’s chained templates
• Segment email into different groups and limit who sees what
• Use comments on email to save important notes or communicate between team members
• Organize email by team, tag, or contact
• Oversee progress of your entire team and monitor their productivity
• Unlimited storage means your account is never full
• No software to install - quick set up and easy to use
• Work by yourself or with a team to answer email
• View all email by contact to see the entire history
• Secure environment protects your privacy
• Instant compliance with eDiscovery regulations affecting small business
• Share contact information with your entire business
• Assign email to teammates
• Use existing email address with email forwarding
• Read, write, reply, forward and redirect email just like you are used to